Centralizing Recovery Workflows for G2 Commercial Services
We built a web platform that lets G2CS track jobs, manage drivers, and coordinate appointments—all in one place.
Project Overview
The project centered on building a comprehensive platform to handle job workflows effectively. The system enables end clients to create repossession jobs, administrators to manage and assign tasks, and drivers to execute jobs with precision. It also provides visibility into ongoing operations for all users, ensuring seamless communication and efficient task execution.
Challenges Addressed
G2 Commercial Services specializes in vehicle repossession for government bodies and agents. Before partnering with Entlix, their operations relied heavily on manual job tracking, which led to delays, miscommunication, and poor task visibility. Coordinating drivers, monitoring visit outcomes, and keeping clients updated required constant back-and-forth.
Solutions Delivered
Job Creation and Management
The platform allows administrators to create detailed job entries by associating them with specific clients and including all relevant car details such as VIN, registration, make, and model. Jobs can have multiple visits scheduled, each specifying a date, time, location, and assigned driver. This ensures that every repossession request is well-documented and actionable.
Driver Coordination
Drivers access the platform through a dedicated interface optimized for mobile devices. They can view their daily and weekly tasks, check locations, and plan routes using integrated maps. Drivers can also update visit statuses, leave comments, and upload images to report job progress.
Administrative Oversight
Administrators have access to a centralized dashboard that provides an overview of all planned visits and job statuses. The dashboard includes calendar views for visualizing tasks over time and workload views to evaluate driver availability.
Client Access
End clients can create jobs and monitor their progress directly through the platform. The system provides transparency and allows clients to stay informed about the status of their repossession requests without requiring constant communication with the administrative team.
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Workload Automation
A clear visual view shows each driver, their assigned orders, and delivery dates—making task distribution easier and more efficient.
Centralized Calendar for Appointment Tracking
A built-in calendar displays all upcoming appointments with key details, giving admins and drivers a clear overview of scheduled tasks.
Results & Highlights
Real-time updates reduced delays and improve coordination across teams
Drivers gained a streamlined interface for daily task tracking and reporting
Admins now manage workloads more effectively through centralized dashboards
Communication between clients, admins, and drivers became faster and clearer
Conclusion
This custom-built system has empowered G2 Commercial Services to manage their repossession operations with greater precision and transparency. By integrating job creation, driver coordination, and administrative oversight into one platform, the project has successfully met the client’s needs and set a strong foundation for future growth.
